How safe and secure will our system and information be?
Our servers are located in a secure data centre in Europe. Full backups are regularly taken off site to our disaster recovery servers.
Payment information is securly hosted by Fitlive.ie payment partner Stripe.
What is the general down time?
Fitlive has a 99.95% up time rate and the system is backed up every daily.
Although our up time is pretty impressive, we still look for ways to make us better. We appreciate that every minute of down time costs our clients money and we do our absolute best to make this never happen!
How do I report a system problem?
We have a team of dedicated software developers that focus on developing and improving our software on a daily basis. We give every event organiser access to our helpdesk system which will allow you to raise an issue with the system. We have members of the team online from Monday – Friday 9-5pm GMT.
My event sells out fast - can you handle the load